الدعم والمساعدةSupport & Help

Frequently asked questions

My university isn't listed — what do I do?

Build its system yourself! From the university picker tap "Create your university's system" and enter the grades and their values (letter ladder or numeric range), plus classifications, year weights, and a repeated-course mark list if your university uses one. You can share the system with classmates as an .a7sebsystem file — opening it adds it automatically. Want it added officially? Email us the university's name and grading table and we'll ship it in an update.

The result differs slightly from my university's

First check you picked the right system (some universities have an "old" and a "new" one), and that retaken courses have the "repeated" toggle on with the correct old grade. Note that some universities apply special rules (course exclusions, substitutions, probation thresholds) the app can't know. If a gap remains, send us a full numeric example and we'll walk through it with you.

How do I move my record to a new device?

Easiest: enable iCloud on both devices — the automatic backup lives in iCloud Drive. Or use Settings → "Export to file" to save an .a7sebmo3dalk file anywhere, then open it on the new device and import from the file menu in the Detailed Calculator. Export and backup are free, always.

I subscribed to Premium but it didn't unlock

Open the subscription screen and tap "Restore Purchases", and make sure you're signed in with the same Apple account you purchased with. If that doesn't fix it, restart the app, then contact us if it persists.

How do I cancel my subscription?

Subscriptions are managed by Apple: Settings → your name → Subscriptions → My GPA → Cancel. Cancelling before the period ends (or before the free trial week ends) stops the renewal and nothing further is charged. Refunds are requested from Apple at reportaproblem.apple.com.

Does the app support the German scale (1.0 is best)?

Yes — pick "Germany" from the systems list and the app inverts everything automatically: 1.0 is the best grade, and calculations, planning tools and charts all understand that lower is better.

How do I change the app language?

Settings → "App Language" → العربية, English or Français — the app switches instantly, no restart needed.

The widget shows no data

Open the app once after adding the widget (it reads your latest calculated result), and make sure iOS is up to date. Still blank? Remove the widget and add it again.

Suggestions & ideas

The app has grown on your feedback since 2015 ❤️ Send your idea to the email below or on social — we read everything.

Contact

Email: info@mgsulaiman.com
Facebook: facebook.com/mgsulaiman
X (Twitter): @mgsulaiman1

When reporting an issue, please include if possible: device model, iOS version, app version (from the About screen), and steps to reproduce — it speeds things up a lot.